💬 We're here to help

Talk to a
real human.

Questions about pricing, the product, or your specific use case? We respond to every message — usually within a few hours.

Find us at
📧
Email support
support@statusorbit.com
General inquiries, billing questions, and anything that needs a paper trail. We respond within 4 business hours.
⚡ <4hr response
Send us a message
Fill out the form and we'll get back to you shortly.
We never share your email. Response times are typically 2–4 business hours.
Support schedule

When we're around.

Our team spans IST and CET. Here's when to expect a live reply vs. a next-morning response.

☀️
Morning window
9:00 AM – 1:00 PM
IST (Mon–Fri)
Live support
🌆
Afternoon window
2:00 PM – 7:00 PM
IST (Mon–Fri)
Live support
🌙
Off hours
Weekends & holidays
All timezones
Next-day reply
Common questions

Before you write in —

These questions come up often. You might find your answer here instantly.

How quickly will I hear back? +
During business hours (9AM–7PM IST, Mon–Fri) we typically respond within 2–4 hours. Off-hours messages get a reply by next morning. Enterprise customers get priority queue access.
Can I change or cancel my plan? +
Absolutely. You can upgrade, downgrade, or cancel your plan at any time from your account settings. Cancellations take effect at the end of your current billing period — no prorated penalties.
Do you offer refunds? +
We offer a full refund within 7 days of your first payment if you're not satisfied. After that, we handle requests case-by-case. Just email support@statusorbit.com with your account email.
Is there a self-serve knowledge base? +
Yes — docs.statusorbit.com has step-by-step guides for every feature, API reference, integration tutorials, and troubleshooting guides. Most common issues are covered there first.
Can I request a feature or product change? +
We love feature requests — many of our best features came from user suggestions. Use the form on this page with "Feature request" selected, or post in our community Slack. We review every request.
What about GDPR, data privacy, or security disclosures? +
For GDPR requests, DPA agreements, or security vulnerability disclosures, email support@statusorbit.com directly. We respond to security disclosures within 24 hours and have a responsible disclosure program.